FAQ
Frequently Asked Questions
What is your return policy?
You may return items within 30 days of delivery. Items must be unworn, unused, and in original packaging. Return shipping costs are the customer’s responsibility. Duties and taxes are non-refundable.
Do you ship internationally?
Yes! We ship worldwide. International delivery takes 7–14 business days depending on your country. Customs fees may apply.
How long does shipping take (USA)?
Processing takes 1–3 business days. Shipping within the USA usually takes 3–6 business days.
Can I change or cancel my order?
If your order hasn't shipped yet, email us ASAP at info@atreoo.com. We’ll do our best to help!
What size should I order?
Our sizing runs true to size unless stated otherwise. You can find a detailed size guide on each product page.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, American Express, and more. All payments are securely processed.
How can I contact you?
You can reach us at info@atreoo.com or via Instagram DM @atreoo. We typically reply within 24–48 hours on business days.
Where is my order?
Once your order is shipped, you’ll receive a tracking link via email. If you didn’t get one, contact us and we’ll check it for you.